Do you have questions?
At Othersew, we're here to answer all the questions you may have at any time. That's why we've created this section, where we've listed the most frequently asked questions by our customers so you can take a look and resolve them instantly. But if you wish to contact us, there's no problem, as we'll do everything possible to answer your questions, provide you with the information you need, or solve any problem you have as quickly and effectively as possible.
We stand out for our professionalism and close relationship with our customers, which is why we have excellent customer service, always available for all types of inquiries: about our product features, payment methods, shipping... contact us and don't keep your questions to yourself, we'll be happy to help you.
How can I place an order?
At OtherSew, you can place your order through a simple process, which we detail below:
Select the products and quantities you want, then click "buy" to add the items to your cart. Access your cart where you can make your final modifications and click "Checkout."
We will ask you to register to ensure that all your order information is protected. Select your shipping and billing address. You can add any comments you need us to know.
Now, just choose the shipping method and payment method (card, Bizum, Paypal, or cash on delivery) to finalize your purchase.
Orders are prepared from Monday to Friday within 24 hours of receipt, although this time may increase during sales or promotional periods. Orders received after Friday at 3 PM will be shipped the following Monday.
Offers and promotions are only applicable to retailers, so Othersew reserves the right to deny orders that do not comply with these conditions.
If you need a quote, please contact us by email at info@othersew or through the chat, and we will send it to you as soon as possible.
Do I have to be registered to place an order? How can I request an invoice?
Yes, you must be registered to place an order, but this is so that we can always stay in touch and so you can use discount coupons, etc. And if you need an invoice, you just have to send us the request with your billing information to admin@othersew.com.
How long does an order take to arrive? Do you deliver to all of Spain?
If you place your order before 2 PM, you will receive it tomorrow. Orders placed after 2 PM will be delivered within a maximum of 48 hours.
We deliver throughout mainland Spain and the Balearic Islands. We are working to reach the Canary Islands and hope to do so soon.
Do you have all products in stock?
Yes, if an item is out of stock, we will indicate it. If we expect to restock soon, we will indicate it so you can pre-order.
Can I physically see your products before placing an order?
Of course, if you need us to send you fabric samples, you just have to contact us through the chat on the page, via WhatsApp at 722844340 or by email at info@othersew.com.
I placed an order and I'm not satisfied. Can I return it?
You can return all non-personalized items that are in perfect condition with their original packaging and have not been used. Which items are personalized? All items that are cut to the size you request.
You can also return any item, personalized or not, that has a defect or flaw and cannot be used.